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Lagan Technologies, part of KANA Software, provides G2C (government to citizen) technology that is claimed to enable governments and citizens to communicate more effectively. Lagan has over 200 public sector customers worldwide. Lagan’s solutions for government Customer Relationship Management (CRM) and Enterprise Case Management (ECM) are offered through several delivery methods including on-premises, on-demand and hosted. The company was founded in 1994, and was acquired by KANA Software in November 2010. Lagan operates in both North America and the UK with its North American headquarters in Sunnyvale, CA and its European headquarters in Belfast, Northern Ireland. == Company history == Lagan Technologies was first established in 1994 with the launch of its first product, Frontline〔(【引用サイトリンク】title=Lagan Technologies )〕 in 1998, a CRM solution designed to be technology-independent, with an open architecture, fast to implement and flexible to maintain. Since 1999 Lagan has been wholly focused on delivering CRM, city service and interaction management solutions for government. Frontline fast became the leading CRM solution in the UK local government market, and was being adopted across the wider public sector in areas such as shared services and non-emergency call handling for police authorities.〔(【引用サイトリンク】title=Lagan and CAPS Solutions partner to provide the first out-of-box, integrated CRM and business systems connectivity )〕 In 2004, Lagan extended this approach to the non-emergency / 311 and city service sector in the US and Canada, with the release of Frontlink, specifically designed to meet the specialized needs of the North American market. In 2005 the City of Minneapolis rolled out as the company’s first North American local government customer with Lagan 311.〔(【引用サイトリンク】title=Minneapolis Adopts Lagan Technologies' Frontlink CRM Solution in New 3-1-1 Call Center )〕 In 2006, Lagan acquired Peter Martin Associates (PMA), a leader in the development of human services software and the first to offer commercial off-the-shelf (COTS) collaborative case management and eligibility screening solutions specifically tailored to the needs of human services agencies. In 2007 Lagan Announced its first statewide deployment of Lagan Human Services with customer, Tennessee Department of Human Services, Adult Protective Services Division. Lagan also received its first “Strong Positive” Rating in Leading Analyst Firm’s Local Government CRM Products MarketScope Report and has been recognized in 2008, 2009 and 2010 with the same rating. In 2009 released initial Cloud software offering Lagan OnDemand with customers that include: Bermuda;〔(【引用サイトリンク】title=E-Government Awards Contract to Lagan Technologies to Provide Enterprise Case Management Software for the Bermuda Government )〕 Cobb County, GA〔(【引用サイトリンク】title=Cobb County, GA Selects Lagan Cloud-based CRM Contact Center Solution for Transparency In and Across Departments Countywide )〕 and Pasadena, CA.〔(【引用サイトリンク】title=City of Pasadena, CA Selects Lagan Cloud-based CRM Contact Center Solution to Improve and Streamline Service Delivery to Citizens )〕 Lagan also launched Citizen Mobile Application to Promote Increased Citizen Engagement and Self Service.〔(【引用サイトリンク】title= G7: CIOs From Seven Big-Cities Work Together to Develop Open-Source IT Solutions )〕〔(【引用サイトリンク】title=Cloud, SaaS on the horizon for state and local governments )〕〔(【引用サイトリンク】title=Eyes on the streets=Solutions )〕 In 2010, Lagan entered the Australian market with Lagan Government CRM customer, Brisbane City Council.〔(【引用サイトリンク】title=Lagan Technologies to provide CRM for Brisbane )〕 Lagan was acquired by KANA Software in November 2010 and remains focused on the public sector. 抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』 ■ウィキペディアで「Lagan Technologies」の詳細全文を読む スポンサード リンク
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